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Complaints

We want our customers to be satisfied with every aspect of our service.

If something goes wrong or we don’t deliver the level of service that we strive for, we will try to address your comments there and then.

If we are unable to offer a satisfactory resolution we would like to hear from you so we can put things right quickly and take action to prevent it from happening again.

You can submit a complaint using the contact details below or collecting a complaints form with prepaid postage from one of our offices, travel centres or stations. Please provide your full name, address, details of your complaint and what you would like us to do to resolve the matter.

We are committed to responding within five working days of receiving your complaint, as detailed in our complaints handling process.

Write to us

Customer Comments
Strathclyde Partnership for Transport
131 St Vincent Street
Glasgow
G2 5JF

Email us

complaint@spt.co.uk