Tickets can be bought at staffed ticket offices at any Subway station, or from vending machines at the stations. Cheques are accepted for transactions of over £10.00 only.

Ticket prices are based on a single or return flat fare, regardless of how long the journey is. There are also multi-journey and season tickets available that can save you time and money. Multi-journey and season tickets are for individual use only. The range of tickets and prices is displayed at each station. Tickets can also be bought at selected SPT Travel Centres.

Single and return tickets are only valid on the day of issue. Multi-journey tickets don't have a time limit.

Get more details about fares and tickets available on the Subway.

Tickets are used to operate the entry gate turnstile but aren't needed to operate the exit turnstile when you reach your destination. A valid ticket is required for all journeys and tickets must be kept for possible inspection at any point in the journey.

Any passenger who is caught travelling without a valid Subway ticket will have to pay a single fare.

Holders of concessionary Travel Cards (disabled and over 60) are required to buy a 40p concession ticket, whilst blind people with passes are encouraged to collect a free ticket from the sales window. The free tickets are single journey tickets which operate the automatic gates.

Monday to Friday

Saturday

Sunday

All trains call at all stations.

Special timetables operate on public holidays and for special events.

First Trains

Last trains

Special timetables operate on public holidays and for special events.

The SPT Subway has an excellent safety record. Maintaining that record is our top priority.

• Passengers should take great care when using stairs and escalators.
• Passengers should also be careful on the platform when getting on and off trains. It is very important that you don't attempt to get on or off a train while the doors are closing.
• You should be careful when moving about inside a train while it is moving. You are recommended to remain seated at all times while the train is moving.
• If you are standing, you should hold on to one of the handrails.

Closed circuit television (CCTV) is used extensively in Subway stations to monitor your safety and security.

Safety is built into our trains and our procedures. The train is designed to prevent it being driven if the passenger doors aren't properly closed. If a train stops beyond the end of a station platform, safety procedures prevent it from being reversed back to the platform. If this happens, we would ask for your co-operation in continuing to the next station before returning by the other circle.

Staff are on hand at every station and should be contacted if you have any concerns about safety or security. There is a phone at the end of each platform that can be used to contact station staff in the event of an emergency.

For your safety and comfort, we provide additional staff in stations and on platforms at peak times. You can help us ease congestion and delays by following advice and instructions from staff and public address announcements.

You may wish to avoid the times just before and after major football matches. Before big games, we post notices to advise you when we expect the Subway to be busiest.

You can avoid queues by buying a multi-journey or season ticket when it's quiet.

Smoking is not permitted in stations or on trains.

The Subway is policed by British Transport Police who exercise their duty to help prevent crime and maintain public order on the railway.

We aim to cater for as wide a range of personal ability as possible. Facilities have been put in place to cater for hearing and sight-impaired customers, and all train carriages provide priority seats for elderly people and people with disabilities. Escalators are provided at many of the busiest stations.

Unfortunately, the inherited constraints of the small tunnels and trains prevent us from offering wheelchair access.

Ticket offices have amplification equipment for customers with hearing problems.

Customers with sight impairment are welcomed, along with their guide dogs when accompanied. Staff are ready to help - they can stop escalators if necessary and make sure train drivers know where passengers with disabilities want to get off.

We can also carry hearing dogs for deaf passengers, and other dogs which help with their owner's disability. Please ask for help from the staff when you enter the Subway if you have an assistance dog.

Parents with young children should fold pushchairs to avoid accidents on stairs, escalators or platforms. Space on the small trains is so limited that pushchairs have to remain folded. Please ask station staff if you need help. Unfortunately, again because of space restrictions, it is not possible to accommodate large prams and pushchairs.

Introduction

In November 2005, Describe Online produced a set of detailed text-only descriptions for each of the 15 Glasgow Subway stations. Included in these descriptions are:

• a comprehensive guide to each station, saying where it is within the local street network;
• any special facilities available (for example, phones);
• how to find your way between the entrance and platform;
• specific instructions about concessionary fares, how to obtain assistance, and how to use the automatic gates in each station.

Although primarily intended as an aid to blind or vision-impaired people, this information will benefit others who have difficulty with graphic maps or who require advice in preparing for a journey.

The descriptions for Partick station are updated periodically to take account of ongoing rebuilding work.

The Describe Online Station Guides

Each guide consists of five sections:

1. The Environs section explains the location of the station in terms of the local street network, the entrances and exits to the station, nearby road crossings, local buses and features of interest.

2. The General Description explains the lines served by the station (usually Glasgow Subway), the layout of the station in brief and a statement on accessibility to Guide Dog users. Note that none of the Glasgow Subway stations are accessible to wheelchairs.

3. The Facilities section lists the special facilities within the station, such as stairs access, phones, etc, giving directions to these where appropriate.

4. The Detailed Description traces the entire station, level by level, listing features in and around each space, the direction of passages and steps, and other details. In particular, it explains how you would leave the station via the fire exit in an emergency.

5. The How Do I..? section includes reminders on how to gain assistance and on buying tickets.

Please click on each station name listed below to view the guide on the Describe Online website. Each station guide will open in a new browser window.

Partick Subway and rail interchange
Govan station
Ibrox station
Cessnock station
Kinning Park station
Shields Road station
West Street station
Bridge Street station
St Enoch station
Buchanan Street station
Cowcaddens station
St Georges Cross station
Kelvinbridge station
Hillhead station
KelvinHall station

The station network

The Subway follows a loop round central Glasgow and includes 15 stations. Of these, Partick provides a direct connection to mainline services from Glasgow Central and Queen Street stations, there's an easy connection between Buchanan Street and Queen Street mainline station and a short walk between St Enoch and Glasgow Central.

Buchanan bus station is within walking distance of Buchanan Street Subway station and can be reached by bus from Glasgow Central or Queen Street stations.

Automatic gates

There are automatic gates in all Subway stations. These are all of the same design with a turnstile barrier to your left of the machine. You insert your ticket into the slot which is facing you as you approach the machine. Your ticket is returned via a slot on top of the machine.

Note that these gates are of fixed direction and cannot be changed (like those on the London Underground) to accommodate changes in traffic. Used tickets are always returned, rather than being captured by the machine. If you approach the wrong machine, i.e. you try to enter via an exit gate, you'll find no slot for your ticket.

Assistance

Customers are welcome to request assistance at the ticket sales window. Subway staff can open the manual gate, assist customers onto the platform and arrange for someone to meet them at their destination station.

Notices in Subway stations give information about special situations that may affect travel.

TV style screens at the entrance to stations give travel information such as train frequency. These screens may also be used to highlight abnormal situations.

The public address system may be used to tell you about short-term situations. You are asked to listen for announcements that may affect your journey and to follow any advice or instructions that are given. In the event of smoke being detected, the public address system will automatically tell you to evacuate the station.

SPT staff in uniform are there to help you and will provide whatever information and advice that they can.

Information panels at every station provide details such as operating times, fares and local street maps.

Leaflets describing the service and giving full details of operating times are available from station staff.

Traffic staff have been trained in customer care and meeting the needs of people with disabilities.

If you lose property on the Subway, please tell station staff as soon as possible - sometimes it is possible for it to be quickly retrieved.

Queries regarding lost property can be made on 0141 333 3653 (if within 24 hours of loss) or 0141 335 3276 (if more than 24 hours from loss).

Lost property can be picked up from any Subway station if retrieved within 24 hours of being lost, or from the ScotRail lost property office at Queen Street station in Glasgow.

We do not feel that the Subway is a suitable environment for pets. There is a great deal of noise, and a number of potential hazards such as the live rail.

Therefore, with a few exceptions, pets are not permitted on the Subway.

We do however allow sight, hearing and other assistance dogs to travel with their owners. We ask that you speak to station staff on arrival and let them know you are travelling with an assistance dog - we can temporarily switch off escalators to protect their paws.

In exceptional circumstances, such as when an ill pet is being taken to the PDSA, we may allow small animals in very secure pet carriers to travel. This is at the discretion of station staff. Please be aware that animals are likely to find this a stressful experience.