Get help with MyBus
What is MyBus?
MyBus is a bookable bus service offering door-to-door transport subject to registration/eligibility. You can use your National Entitlement Card, U’22 Travel Card or pay a MyBus fare (cash or card) to travel.
How do I register for MyBus?
Please see the MyBus Leaflet for more information on the qualifying criteria: if you meet the qualifying criteria, then the MyBus Registration form can be completed and returned to us by email or post.
What can I use MyBus for?
MyBus can be used for shopping, GP appointments, visiting friends and attending clubs within your local area. MyBus operates within designated zones and users can access up to four journeys per week, additional requests will be reviewed at a lower priority to ensure fairness and availability amongst all users.
What can’t I use MyBus for?
Travel out with the designated MyBus zone, or for Hospital appointments.
How do I request a MyBus journey?
You can request a MyBus journey either via our website or by telephone. Booking online gives you the freedom to book at any time and gives you the flexibility to request bookings up to 28 days in advance.
How will I know if my request for MyBus has been accepted?
SPT will aim to confirm two days before travel if it has been possible to schedule the journey request. If you book online, you will be able to view the status of your request (please see online user guide). If you request journeys by telephone, then a member of the team will contact you to confirm journey details.
Why has my journey request not been accommodated?
Regretfully it is not possible to satisfy all journey requests and on occasion may offer you one-way journey if a return journey is not possible. Journey requests are not guaranteed and there may be times when we are unable to accommodate your request which is generally due to excessive demand.
What happens if I need to cancel my journey?
We understand plans can change, however regularly making and cancelling trips reduces availability for other MyBus users. SPT reserves the right to restrict bookings where repeated cancellations impact service availability for other MyBus users. Please only request a journey if you intend to travel.
MyBus will pick you up and drop you off as close as possible to your home/destination. All vehicles are low-floor and wheelchair accessible and the driver will give assistance to board the bus from the pavement but is unable to provide assistance from your home to the bus. There may be occasions where the driver is running late or an alternative vehicle may need to pick you up, if this happens one of the MyBus team will contact you by telephone to advise.
