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Data Protection

The way in which SPT handles and processes your personal data is regulated by the General Data Protection Regulation and the Data Protection Act 2018 (“data protection legislation”).

SPT takes the protection of your personal data very seriously and will comply with data protection legislation.

You can find our Data Protection Policy here.

For more information on how we use your personal data please see our Privacy Statement and individual Privacy Notices relating to SPT and the services we provide by visiting our Privacy page.

Data protection legislation gives you the right to:

  • Be informed about the use of your personal data;
  • Request access to your personal data (commonly known as a “subject access request” or a SAR);
  • Request rectification of your personal data if the information we have is inaccurate or incomplete;
  • Request erasure of your personal data, in some circumstances (also known as “the right to be forgotten”);
  • Request the restriction of processing of your personal data, in some circumstances;
  • Request that your personal data be provided to you or to another data controller in a structured, commonly used and machine-readable format, in certain circumstances (known as “Data Portability”);
  • Object to the processing of your personal data, in some circumstances; and
  • Request not to be subject to automated decision-making.

Data Protection

When you are making a request to access your personal data we would encourage you to use SPT’s Subject Access Request Form. Requests should be submitted to SPT’s Information Governance Officer, as follows:

 

  • E-mail to:
    [email protected]; or
  • Post to:
    Information Governance Officer
    Strathclyde Partnership for Transport
    131 St Vincent Street
    Glasgow
    G2 5JF

If your request is solely for access to your personal data captured by SPT’s CCTV systems, please use SPT’s Subject Access Request Form – CCTV and direct it as follows:

For the Subway CCTV:

  • E-mail to:
    [email protected]; or
  • Post to:
    Head of Service Operations and Security (Subway)
    Strathclyde Partnership for Transport
    Govan Subway Station
    737 Govan Road
    Glasgow
    G61 7YJ

For Bus Station CCTV and 131 St Vincent Street CCTV:

  • E-mail to:
    [email protected]; or
  • Post to:
    Head of Service Operations & Security (Bus Stations)
    Strathclyde Partnership for Transport
    Buchanan Bus Station
    Killermont Street
    Glasgow
    G2 3NW

The above forms can be obtained from our website, or from our Reception at 131 St Vincent Street, Glasgow, G2 5JF.

Once SPT receives your data subject request:

  • In most cases, we must provide a copy of the personal data that you are entitled to under the GDPR free of charge.
  • However, SPT is entitled under the law to charge a ‘reasonable fee’ when a request is manifestly unfounded or excessive, particularly if it is repetitive. For further information please see SPT’s Charging for Information Policy (see Related Links).
  • SPT must deal with your request for personal data and provide you with the information to which you are legally entitled at the latest within one month of receipt.
  • However, we will be able to extend the period of compliance by a further two months where requests are complex or numerous. If this is the case, SPT must inform you within one month of the receipt of the request and explain why the extension is necessary.

Please note that we may be unable to provide certain information where the rights of third parties are impacted. If that is the case, we may restrict the data released or redact documents to remove third-party data. We may also be unable to release data if one, or more, of the exemptions in the relevant legislation, applies.

When you are exercising your rights (other than your right to access your own personal data) we would encourage you to use SPT’s Data Subject Rights Form.

 

Requests should be submitted to SPT’s Information Governance Officer as follows:

  • E-mail:
    [email protected]
  • Post:
    Information Governance Officer
    Strathclyde Partnership for Transport
    131 St Vincent Street
    Glasgow
    G2 5JF

Information on how to access your own personal data is detailed above.

The Data Protection Officer for SPT:

Valerie Davidson
Chief Executive
Strathclyde Partnership for Transport
131 St Vincent Street
Glasgow
G2 5JF

Telephone: 0141 333 3298
E-mail: [email protected]

Further information about data protection and how it applies to you can be found on the Information Commissioner’s Office web site (see Related Links).