The following terms and conditions relate to the use of the Nevis Technologies Stored Travel Rights for Subway travel.

Stored Travel Rights are also known as Subway Pay As You Go (PAYG) credit.

Subway Stored Travel Rights can be loaded onto a Subway Card, or a Third Party Smartcard (including McGill’s, ScotRail and Stagecoach Smartcards and National Entitlement Cards).

3.1 Stored Travel Rights (STR)

3.1.1 Stored Travel Rights (STR) represent monetary value loaded to your Smartcard. When you use your Smartcard at the Subway entry gates, the cost of your journey is deducted at the advertised rate.

3.2 Top-Ups

3.2.1 STR top-ups can be purchased online (see mybramble.co.uk) and at Subway stations.

3.2.2 The maximum STR balance which can be held on your Smartcard is £50.

3.2.3 Top-ups at may be subject to certain restrictions. For example; payment method and minimum top-ups.

3.3 STR Negative Balance

3.3.1 In some circumstances the STR balance on your smartcard may fall to negative value. A smartcard with a negative STR balance must be topped up with sufficient funds before it can be used again.

3.4 Daily Cap

3.4.1 A ‘daily cap’ is a maximum value that will be deducted from an STR balance for using a particular service in one day. It is not a limit to the use of the service but the maximum value you will be charged for using it. The STR daily cap on Subway applies after two journeys in a day. You will be charged for your first and second journeys in a day, but no further STR deductions will be made for any further journeys using the same Smartcard.

3.5 Refunds

Your STR balance does not have an expiry date and can be used for Subway travel at any time.

If you require a refund of your remaining balance, this can be requested by emailing: [email protected] or by calling the Smartcard Helpline on 0141 333 3504 or 0845 271 0944. Please note: calls to 0845 numbers will be charged at 2p per min (inc. VAT) plus your telecoms provider’s access charge.

3.5.1 An administration charge of £3.00 is applicable.

These are the Terms and Conditions which apply to the customer’s usage of the Bramble card (Subway Smartcard).

4.1 General Conditions

4.1.1 Following completion of the application process, a Bramble card (Subway Smartcard) will be dispatched to your registered address. Nevis Technologies cannot take any responsibility for delivery. Replacement of non-delivered cards will be at the discretion of Nevis Technologies.

4.1.2 The photograph you supply for your Bramble card (Subway Smartcard) must be a true likeness and be a colour, passport-style photograph that shows a front view of your head and shoulders only.

4.1.3 We will only deliver to UK addresses.

If your name or address changes, you should notify Nevis Technologies by logging onto Web Retail account at www.mybramble.co.uk and updating your details. You can also update your details by emailing: [email protected]k or by calling the Smartcard team on 0141 333 3504 or 0845 271 0944. Please note: calls to 0845 numbers will be charged at 2p per min (inc. VAT) plus your telecoms provider’s access charge.

4.1.4 The use of your Bramble card (Subway Smartcard) will be subject to each transport operator’s conditions of travel.

4.1.5 Your personalised Bramble card (Subway Smartcard) is valid for 15 years from the date of issuance. After this period, your card will expire and you will be entitled to a replacement. Anonymous Bramble cards, which incur a fee, will be replaced free of charge on expiry.

4.1.6 Personalised Bramble cards (Subway Smartcards) are not transferable and we reserve the right to retain a Bramble card if it is found to have been used by someone other than the registered cardholder.

4.1.7 All personalised Bramble cards (Subway Smartcards) remain the property of Nevis Technologies and must not be tampered with, damaged or altered.

4.1.8 Only one personalised Subway Smartcard will be issued to an applicant; however replacements will be issued as required.

4.1.9 All intellectual property rights in the Bramble card brand remain the property of Nevis Technologies Limited.

4.2 Use of your Bramble card for Subway travel

4.2.1 You must present your Bramble card (Subway Smartcard) to the card readers (Subway entry gates) for every Subway journey you make. You should similarly present your Bramble card to the card readers, where provided, on any other eligible public transport services.

4.2.2 You must be prepared to show your Bramble card (Subway Smartcard) to Subway staff, agents or representatives during your journey when requested to do so. Failure to do so may lead to a penalty fare or prosecution.

4.2.3 Your Bramble card (Subway Smartcard) does not by itself entitle you to travel on any Subway or any other public transport services. You must have suitable ticket products loaded onto your card in order to travel on public transport services.

4.3 Use of a Third Party Smartcard for Subway travel

4.3.1 If you have Subway PAYG or a Subway season ticket stored on a Third Party Smartcard, you must present your Smartcard at the card readers (Subway entry gates) for every Subway journey you make.

4.3.2 You must be prepared to show your Smartcard to Subway staff, agents or representatives during your journey when requested to do so. Failure to do so may lead to a penalty fare or prosecution.

4.3.3 Your Third Party Smartcard does not by itself entitle you to travel on any Subway or any other public transport services. You must have suitable ticket products loaded onto your card in order to travel on Subway or other public transport services.

4.4 Lost or Stolen Bramble cards

You may need to replace your Bramble card if it is lost or stolen. In the case of a Personalised Subway Smartcard, or an Anonymous Subway Smartcard which has been registered to your Web Retail account,  this can be done through your Web Retail account or by emailing: [email protected] , or by calling the Smartcard team on 0141 333 3504 or 0845 271 0944, as soon as possible. Please note: calls to 0845 numbers will be charged at 2p per min (inc. VAT) plus your telecoms provider’s access charge.

4.4.1 Your card will be cancelled to prevent unauthorised use.

4.4.2 We cannot prevent the unauthorised use of a lost or stolen Bramble card until it has been reported by the registered cardholder, when it will be cancelled.

4.4.3 Nevis Technologies will not be responsible for any travel costs incurred between the reporting of a lost or stolen Bramble card and the receipt of your replacement card. Any tickets bought in such circumstances are non-refundable.

4.4.4 If you lose your card, or it is stolen, you will be issued with a replacement; this may be subject to an administration fee.

4.4.5 If your card is a Personalised Bramble card, or an Anonymous Subway Smartcard which has been registered to your Web Retail account, any remaining products or value at the time of effective cancellation will be transferred to your replacement card.

4.4.6 If you tell us that you had other ticket products on your lost or stolen Bramble card (Subway Smartcard) – for example rail or bus tickets – we may pass your details to other public transport operators to allow them to assist you. We will only do so with your permission. Once cancelled, a Bramble card cannot be ‘reactivated’, even if you subsequently find it.

4.4.7 If you have an Anonymous Subway Smartcard, which has not been registered to a Subway Web Retail account, we cannot replace a lost or stolen card.

4.5 Faulty Bramble cards

4.5.1 If your Bramble card is faulty, we will replace it free of charge.

4.5.2 Faulty Cards must meet the criteria outlined in the fair wear and tear policy in Section 4. Please note that in the event of a dispute regarding a card being damaged or faulty, the decision of Nevis Technologies is final.

4.5.3 If you tell us that you had other ticket products on your faulty Bramble card (Subway Smartcard) – for example rail or bus tickets – we may pass your details to other public transport operators to allow them to assist you. We will only do so with your permission.

4.6 Lost, Stolen or Faulty Third Party Smartcards

In the event of a lost, stolen or faulty Third Party Smartcard – even where there are Subway ticket products on the card – you should first contact the organization which issued the card to you. You should advise the card issuing organization that you had Subway ticket products on the card.

4.7 Refunds

4.7.1 Any fees paid for the purchase of a Bramble card are non-refundable.

4.7.2 Product refunds are subject to the issuing operator’s terms and conditions.

4.7.3 Refunds should not be confused with the transfer of tickets from lost, stolen and faulty cards.

5.1 Subway Pay As You Go Auto Top Up

5.1.1 You can set up Auto Top Up on your Subway Smartcard or third party Smartcard. Once activated, whenever your Pay As You Go (PAYG) balance falls below the threshold amount of £6.00, we will attempt to top up your card by an amount you have chosen in advance from the following options: £10, £15, £20, £25, £30, £35.

5.1.2 We will collect payment from the payment card assigned for top-up payments when the balance on the PAYG falls below the threshold amount set by you.

5.1.3 As part of setting up your Auto Top Up you will enter into a Continuous Payment Authority arrangement with us and your bank. This gives us permission to take Auto Top Up payments from your debit/credit card when the balance falls below the threshold amount you have set. Such payments are only to pay for Auto Top Ups added to your Subway Smartcard or third party Smartcard.

5.1.4 Non-acceptance of your Continuous Payment Authority may be because there are insufficient funds in the nominated account, or that the debit/credit card being used for payment has expired or there is a system failure. If we are unable to take payment as expected, your Auto Top Up agreement will be cancelled.

5.1.5 We will send you an email within 48 hours each time a payment is taken from your account following an Auto top-up payment.

5.1.6 Payments will show up on your bank statement as “www.mybramble.co.uk”.

5.1.7 If your Subway Smartcard or third party Smartcard is lost or stolen your Subway Smartcard or third party Smartcard (including any Auto Top Up settings) will continue to operate as normal until you report it lost or stolen. You should therefore report any loss or theft as soon as possible.

5.1.8 If your Subway Smartcard has an Auto Top Up setting and is lost or stolen and not reported, you will be liable for any ongoing Auto Top Up payment. You should report a lost or stolen card as soon as possible.

5.1.9 You can report your Subway Smartcard as lost or stolen on  0141 333 3504 or 0845 271 0944 (Monday to Friday 09:30-15:30) or by email to  [email protected].

5.1.10 Lost or stolen third party Smartcards must be reported to the card issuer, and you should advise them that you had Subway ticket products on your card.3.1.11   You may cancel or amend your Auto Top Up settings at any time online.

5.1.11 If your bank rejects a payment request on basis of your Continuous Payment Authority we will email you within 48 hours. Your Auto Top Up Agreement will be cancelled.

5.1.12 We will contact you with updates about your Auto Top Up instruction and continuous Payment Authority using the email address associated with your account.

5.1.13 If you opt to cancel your Auto Top Up Agreement you will be sent an email to confirm the cancellation.

5.1.14 We reserve the right to suspend, withdraw, amend or terminate operation of the Auto Top Up process at any time and we will use all reasonable endeavours to provide prior notification to you of such events.

5.2 Subway Season Ticket Auto Renewal

5.2.1 You can set up a Subway Season Ticket Auto Renewal on your Subway Smartcard or third party Smartcard if you have a valid Subway season ticket. Once activated, whenever your season ticket is due to expire we will attempt to renew it for the same validity period  - either one week, one month (28 days) or 10 weeks only, and payment will be taken from your nominated bank account.

5.2.2 As part of setting up your auto renewal you will enter into a Continuous Payment Authority arrangement with us and your bank. This gives us permission to take Auto Renewal payments from your debit/credit card on ad hoc basis. Such payments are only to pay for Auto Renewal for your Subway Smartcard or third party Smartcard.

5.2.3 Non-acceptance of your Continuous Payment Authority may be because we are unable to obtain authorisation from your bank for your payment or there is a system failure. If we are unable to take payment as expected, your Auto Renewal agreement will be cancelled.

5.2.4 We will send you an email within 48 hours each time a payment is taken from your account following an Auto renewal payment.

5.2.5 Payments will show up on your bank statement as “www.mybramble.co.uk”.

5.2.6 If your Subway Smartcard or third party Smartcard is lost or stolen your Subway Smartcard or third party Smartcard (including any Auto Renewal settings) will continue to operate as normal until you report it lost or stolen. You should therefore report any loss or theft as soon as possible.

5.2.7 If your Subway Smartcard is lost or stolen has an Auto Renewal setting and is lost or stolen and not reported, you will be liable for any ongoing auto top-up payment. You should report a lost or stolen card as soon as possible.

5.2.8 You can report your Subway Smartcard as lost or stolen on  0141 333 3504 or 0845 271 0944 (Monday to Friday 09:30-15:30) or by email to  [email protected].

5.2.9 Lost or stolen third party Smartcards must be reported to the card issuer, and you should advise them that you had Subway ticket products on your card.

5.2.10 You may cancel, amend or update your Auto Renewal settings at any time online; please note such changes may not take immediate effect.

5.2.11 If your bank rejects a payment request on basis of your Continuous Payment Authority we will email you within 24 hours. Your Auto Renewal Agreement will be cancelled.

5.2.12 We will contact you with updates about your Auto Renewal instruction and continuous Payment Authority using the email address associated with your account.

5.2.13 If you opt to cancel your Auto Renewal Agreement you will be sent an email to confirm the cancellation.

5.2.14 We reserve the right to suspend, withdraw, amend or terminate operation of the Auto Renewal process at any time and we will use all reasonable endeavours to provide prior notification to you of such events.

6.1 Responsibility for your Bramble card (Subway Smartcard)

6.1.1 You should ensure your Bramble card (Subway Smartcard)remains in good condition so that the card can be read and products checked, and is not damaged in any way e.g. broken or cracked.

6.1.2 Nevis Technologies reserves the right to charge a fee for replacing a Bramble card (Subway Smartcard) that has been damaged, or tampered with in any way.

6.1.3 Your Bramble card (Subway Smartcard) will be considered ‘tampered with’ if it has been: cut or bent; a deliberate hole made in the card; it is laminated or some other method by which the functionality of the card is rendered unusable.

6.1.4 If your Bramble card (Subway Smartcard) is damaged, you are responsible for ensuring you have a valid ticket to travel until your replacement is received.

6.1.5 The condition of your card should be such that your photograph can be clearly distinguished.

Nevis Technologies, or its agents, will endeavour to process the issuing of Bramble cards (Subway Smartcards) with reasonable care and skill. Nevis Technologies accepts no liability for damage or loss arising from the use of the Bramble card (Subway Smartcard).

Authorised staff have the right to withdraw a Bramble card (Subway Smartcard) if it has been misused in any way. If you misuse the card, you could be prosecuted.

Examples of misuse include knowingly allowing someone else to use your Bramble Card (Subway Smartcard).

Nevis Technologies shall not be liable for any failure of your Bramble Card (Subway Smartcard), or the Subway Web Retail website (www.mybramble.co.uk), nor the inability of customers to use their smart tickets for any reason. While we regret any inconvenience caused as a result of failure or delay in performance of any of our obligations under these Terms that is caused by events outwith our reasonable control (a “Force Majeure” event).

We have done our best to ensure that all of the information in this document is correct, however Nevis Technologies shall not be held liable for any errors within the document.

When using our Website, you accept that communication with us will be mainly electronic. We will contact you by email, or provide you with information by posting notices on our Website. For contractual purposes, you agree to this electronic means of communication and acknowledge that all contracts, conditions, notices, information and other communications that we provide you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights regulatory requirements and changes in our system’s capabilities.

We have the right to revise and amend these Terms and Conditions from time to time, to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.

13.1 The Bramble scheme is organised and managed by Nevis Technologies, with customer services being provided by Strathclyde Partnership for Transport, 131 St. Vincent Street, Glasgow G2 5JF.

13.2 Email: [email protected].

13.3 Telephone the Smartcard Helpline 0141 333 3504 or 0845 271 0944. Please note: calls to 0845 numbers will be charged at 2p per min (inc. VAT) plus your telecoms provider’s access charge.

14.1 If you no longer wish to have an online account, you can apply to close your account by emailing: [email protected] or by calling the Smartcard helpline on 0141 334 3504 or 0845 271 0944. Please note: calls to 0845 numbers will be charged at 2p per min (inc. VAT) plus your telecoms provider’s access charge.

14.2 You will be required to confirm your identity by giving us your date of birth and the post code associated with your online account.

14.3 When your Bramble online account has been closed (and you continue to use your Smartcard), you will still be required to adhere to the Bramble Card Terms and Conditions as outlined at Section 5 of these terms and conditions.