Please note – new look cards valid from 1 January 2017
Make sure you have the right card now, for more information, tel: 0141 333 3211 or email: firstname.lastname@example.org
National Entitlement Cards
Elderly and disabled residents in the Strathclyde region can save money on public transport with the National Entitlement Card. The card gives holders free bus travel in Scotland and reduced fares on trains and Subway in the Strathclyde area.
If you also live on an island or peninsula within Strathclyde you can also receive reduced ferry fares with a Strathclyde Concessionary Travel Card.
To qualify for a National Entitlement Card you must live in Scotland and be disabled or aged 60 or over. For more detailed information on who qualifies for concessionary travel read Transport Scotland’s guide.
People aged 60 and over can get an application form (LS304) from their local Post Office or SPT travel centre.
People with disabilities can get an application form (NCT001) from the Social Work office or contact the SPT Travel Card Unit on 0141 333 3211 for advice on where to apply.
For more information on the National Entitlement Card visit the Transport Scotland website.
Applying for the Strathclyde Concessionary Travel Scheme Card
People aged 60 and over who live on an island or peninsula within Strathclyde can apply at the local Post Office.
Eligible disabled applicants are automatically issued with ferry travel cards by SPT when their National Entitlement applications are processed.
Applying for a Companion Travel Card
To get a Companion Travel Card, visit the Concessionary Travel Card Unit or your local Social Work Office with evidence of your entitlement.
If you are over 60 years old and your card has the OneScotland logo, a new style card will automatically be sent to your registered address before your current one expires. You don’t need to do anything.
We realise that your current card may not be due to expire for several months. However, new cards are being sent to everyone in advance of this and once you receive your new card you should destroy the old bus pass to avoid confusion.
There is no need to contact Strathclyde Partnership for Transport unless you have changed your address since the issue of your current card.
If this is the case please telephone the Travel Card Unit as soon as possible on 0141 333 3211.
If you are deaf or hard of hearing and use a textphone you can contact us on our textphone on 0141 333 3258.
You can also email the Travel Card Unit to: email@example.com
National Entitlement Card holders can travel on all local bus and scheduled long distance coach services for free – including the morning rush hour.
For ferry card holders journeys of 10 miles or less, a basic concessionary fare of 90p single and £1.30 will apply.
Journeys of more than 10 miles the concessionary fare is £1.80 single and capped at £2.60 return.
To qualify for the concessionary fare, all concessionary rail journeys have to start and end at a station inside the Strathclyde scheme’s boundaries.
A valid ticket must be purchased which covers the entire journey length for
the trip which is being made i.e. origin station to final destination station.
For journeys of 10 miles or less within the Strathclyde area, the basic concessionary fare is 90p single and £1.30 return.
Half the standard fare is charged for journeys over 10 miles.
All single concessionary Subway journeys cost 90p. Return journeys will be charged at £1.30.
- Holders of National Entitlement Cards for persons aged 60 or over cannot take advantage of the scheme on Subway Services before 09:00hrs on weekdays (see exemptions below).
- Holders of National Entitlement Cards for persons aged 60 or over cannot take advantage of the scheme on rail services between 06.00hrs and 09.00hrs and between 16.30hrs and 18.00hrs on weekdays (see exemptions below).
- Concessionary travel is not available for tours, excursions, night services or other special services where a premium rate is charged. It is only available for the normal scheduled services provided by bus, train, Subway and ferry operators.
- These restrictions do not apply to bus services.
- There is no peak time restriction if the cardholder is travelling to a hospital appointment for which they can only get to by travelling between 06.00hrs – 09.00hrs or between 16.30hrs – 18.00hrs. (Written proof in the form of an appointment card or other clear written evidence regarding the time and date of an appointment at a Health Board hospital must be produced on request. This will include at time of ticket purchase and on mode of travel where ticket inspections are undertaken).
- There is no evening-peak travel restriction on Subway.
- There is no peak time restriction at weekends or on national public holidays.
- There is no peak time restriction for people holding a National Entitlement Card for people with disabilities.
- There is no evening-peak time restriction if the cardholder is travelling by rail to/from Maybole, Girvan and Barrhill on direct services.
- There is no peak time restriction for Ferry Travel Card holders connecting via rail with a specified ferry.
- To qualify for concessionary Ferry fares, you must live permanently (or own and pay council tax in respect of a 2nd home) on one of the islands covered by the scheme or live on the Cowal or Rosneath Peninsulas.
I have a National Entitlement Card but am not sure if I qualify for the Strathclyde Concessionary Travel Scheme?
The National Entitlement Card for people who live in Strathclyde has an ‘S’ next to the council logo to show that person can travel by rail and Subway within the Strathclyde scheme area.
I have lost my National Entitlement Card
It is not necessary to complete another application form, please contact the SPT Travel Card Unit.
I have moved house. Can you update my records please to show my new address?
To update your records please send us proof of your new address, such as original copies of utility bill, or bring them to the Travel Card Unit at Buchanan Bus Station. You can also email the Travel Card Unit to: firstname.lastname@example.org
The Strathclyde Concessionary Travel Scheme is a scheme which is administered by SPT for the 12 unitary authorities which make up the West Regional Transport Partnership. Representatives from each of the unitary authorities and SPT together make up the Strathclyde Concessionary Travel Scheme Joint Committee which is ultimately responsible for operating the scheme.
Under the terms of the Data Protection Act 1998, we have to provide you, the data subject, with details of the data controller, the kind of data that we will be/are processing, the purposes for which we will be/are processing your data and third parties to whom we may transfer your data.
The data controller is Strathclyde Concessionary Travel Scheme Joint Committee although if you have any queries relating to data protection you should write to the Concessionary Fares Officer at the Travel Card Unit in the first instance.
The following personal data is processed:
- Personal details such as name, address, date of birth, telephone number;
- Details relating to health;
- National Insurance number;
- DSS allowances received;
- Council Tax details (for second home owners).
The above data is processed for the following purposes:
- To administer the scheme;
- To make decisions relating to eligibility under the scheme;
- To develop improvements to the scheme;
- To develop new schemes;
- To monitor the effectiveness and efficiency of the scheme;
- Market research and analysis.
In carrying out the above purposes, personal data relating to you may be transferred to the following third parties:
- Unitary authorities;
- Medical practitioners;
- Consultants acting on behalf of the Executive;
- Post Office Ltd.
If/when you apply for a Travel Card, in order to process your application for a Concessionary Travel Card, it will be necessary for us to process your sensitive personal data and, in particular, for disabled applicants, data relating to your health. Your explicit permission to process such data is required when you apply.
By signing the application forms (or certificate of eligibility or requesting the renewal or replacement of an existing travel card) you are providing your explicit consent for us to process your sensitive personal data for the purposes outlined above.
As data subject, you have a number of rights under the Act in relation to the data which is processed about you. One of these rights is a subject access right. This means that you have the right to have a copy of the data which is processed about you which is held in our computer records and also some data which is held in our manual records.
If you want to see the data we hold about you, write to the Data Protection Officer at: SPT, 131 St Vincent Street, Glasgow, G2 5JF. Please enclose a cheque for £10 made payable to Strathclyde Partnership for Transport.
Concessionary Travel Card Unit
Address: Buchanan Bus Station, Killermont Street, Glasgow, G2 3NW.
Telephone: 0141 333 3211
Fax: 0141 333 3175
Textphone: 0141 333 3258
(0141 333 3211)
(Kiosk, Buchanan Bus Station, Glasgow)
|Monday to Thursday||09.00 to 16:45||09:30 to 15:45|
|Friday||09.00 to 15:30||09:30 to 15:30|
The Travel Card Unit is closed on public holidays.